Do you allow returns?
Walden Lane Gourmet strives to provide only the highest quality products, from the freshest ingredients, and packaging free from any defects. However, in the unlikely event there is an issue with your purchase, please contact us within 30 days of receipt of damaged or defective product. We greatly value our customers and will make every effort to resolve problems that arise.
There are several ways to get in touch with us, including:
To request a refund for a non-defective item, please contact us within 30 days of receipt of the product. The item must be unused, have the original protective seal still in place, and be in brand new condition. You will be responsible for the cost of shipping product(s) back to Walden Lane Gourmet at 115 2nd Street, #1616, Langley WA 98260. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When will I receive my refund?
Once your return is received and determined to be in new condition, we will notify you by email that we have received your returned item. We will also let you know whether your refund or exchange has been approved.
If approved, your refund will be processed and a credit will be applied to the same credit card used to make the original purchase.
If you are expecting a refund and haven’t received it yet, contact your credit card company, as it may take some time before your refund is officially posted. It is not uncommon to experience some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at customerservice@waldenlanegourmet.com.
Please note the refund amount will reflect the original purchase price. For example, items bought on sale will be refunded at the sale price, even if the item is currently marked at full price.
Can I exchange a product?
To request an exchange for a non-defective item, please contact us within 30 days of receipt of the product. The item must be unused, have the original protective seal still in place, and be in brand new condition.
If you are exchanging the product for another item, depending on price difference between the returned and new item (and new shipping costs), a credit or debit will be applied to your credit card.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you have special circumstances and need expedited shipping, please email us at customerservice@waldenlanegourmet.com to discuss options.
Anything else I should know about returns?
Depending on the value of your shipment, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Anything else I should know about refunds?
If the price of a product is reduced less than two weeks after purchasing, you may request a refund for the difference between the sale price and the original purchase price by emailing us at customerservice@waldenlanegourmet.com.
